Delivery
Prices in pounds. Switch currency at the top of any page and these convert at the rate locked into your order when you pay.
UK delivery
| Royal Mail Tracked 48 | £3.45 · two to three working days |
|---|---|
| Royal Mail Tracked 24 | £4.95 · next working day for orders before 2pm |
| DPD next day, 12pm | £8.50 · weekdays only |
| Orders over £50 | Tracked 24 is free |
| Collect from the clinic | Free · ready within two hours on weekdays |
International
Ireland and the EU from £9.50, three to six working days. Duties and import VAT are shown at checkout where we can calculate them and are your responsibility where we cannot — we never leave that as a surprise on your doorstep without saying so first.
Some devices cannot be shipped by air. Those products say so on their page rather than failing at checkout.
Cut-off times
Order by 2pm on a working day and it leaves the same day. Orders placed at the weekend go out on Monday. Bank holidays follow Royal Mail’s schedule, and we put a banner at the top of the site when a holiday will delay things.
Tracking
You get an email and a text the moment a parcel is handed over, both with a tracking link. The same link is on the order in your account, and guests can use order lookup with the order number and email.
Digital items
No delivery, no charge, no wait. Links appear on the confirmation page and in your email straight away, and live permanently in your downloads.
If something goes wrong
Parcel late, missing or damaged: tell us. We chase the carrier, not you. If tracking has not moved for three working days we send a replacement rather than waiting for the investigation to finish.