Terms of sale

Last updated 1 August 2026. Between you and Test ClinicSoftware.

When the contract starts

Your order is an offer. The contract begins when we email you a confirmation. If we cannot fulfil something — it sold out between your click and our warehouse, or a price was obviously wrong — we tell you and refund that line in full rather than substituting or quietly cancelling.

Prices and currency

Prices include VAT where it applies and exclude delivery unless stated. Offers show the date they end, and that date is real; the countdown on the page is enforced by our server, not your browser, so an expired offer is expired even if the timer on your screen has not caught up. If you switch currency, the rate is fixed into the order when you pay and every document afterwards shows that same currency.

Payment

Card, gift card, account credit, or any combination. Where a gift card or credit covers the whole order, no card is taken at all. We take payment when you place the order, except for monthly deliveries, which are charged three days before each dispatch.

Gift cards and credit

Gift cards are valid for twenty-four months, spendable in parts, and not exchangeable for cash. Account credit does not expire. Neither can be transferred to another shop or another account. If an order paid with credit is refunded, the credit goes back as credit.

Monthly deliveries

You choose the items, the frequency and the day. We email three days before each delivery with a link to skip it. You can skip, pause, change, or cancel at any time from your account, with immediate effect and no notice period. Prices can change, and when they do we tell you at least fourteen days before the delivery it affects, so you can decide. If a card fails we retry after one, three and seven days, telling you each time; after that the plan pauses rather than piling up charges.

Digital items

You get access immediately, and by ticking the box at checkout you agree that this ends the fourteen-day cancellation right for that item. Licences are for your personal use. Clinics buying for staff need a clinic licence.

Products, not advice

Product pages, including the written guidance and the question box, describe products in general. They are not a diagnosis, a prescription, or advice about your skin. If you have a condition, are pregnant, or are unsure whether something suits you, speak to a practitioner — a consultation costs nothing for existing patients. Nothing here limits our liability for death or personal injury caused by our negligence, or for fraud.

Law

English law governs these terms, and the courts of England and Wales have jurisdiction. If you live elsewhere in the UK or the EU, you keep the protection of your local consumer law.